- Liability will not be accepted, either for shortages or for damages unless notification in writing is made to Costume Cave within 3 days of receipt of goods.
- When contacting our office please quote the invoice number relevant to the claim.
- Following this, immediate action will be taken to rectify the problem. This is the only avenue of claim that will be recognised by Costume Cave.
- Goods returned to Costume Cave on a Carrier, other than our nominated carrier, will not be accepted.
- To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must be in the original packaging.
- Additional non-returnable items:
* Face Paint and Contacts – (Only when an incorrect item has been sent to you or is damaged).